Last updated: 14 August 2026
These Terms of Service ("Terms") govern your use of the KareShift platform and related services ("the Service") provided by Aventaryk Pty Ltd (ABN 86 628 196 921) ("we", "us", "our").
The Service is provided to the organisation, business, or account owner that subscribes to KareShift ("the Organisation", "you", "your"), and to individual users granted access by the Organisation ("Users").
By registering for, accessing, or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an Organisation, you represent and warrant that you have authority to bind that Organisation to these Terms.
If you do not agree to these Terms, you must not access or use the Service.
Nothing in these Terms constitutes a partnership, joint venture, employment, or agency relationship between you and KareShift, or between you and any other user.
KareShift is a cloud-based software platform that provides rostering, timesheet management, worker compliance tracking, shift notes, leave management, funding tracking, facility management, care plan management, clinical observations, and related tools for care providers across:
The Service is provided on a subscription basis.
The Service is designed as a tool to assist with operational management. It is not a substitute for professional legal, financial, clinical, or industrial relations advice.
We may modify, add, remove, or discontinue features from time to time provided that such changes do not materially reduce the core functionality of the Service for paying customers. Certain features may be designated as beta, preview, or early access features and may be modified, suspended, or removed at any time without liability.
Alerts, reminders, notifications, compliance warnings, and expiry notices provided by the Service are a convenience only and should not be relied upon as the sole means of compliance monitoring. You remain responsible for independently verifying all compliance deadlines, worker credentials, regulatory obligations, SIRS reporting deadlines, Aged Care Quality Standards requirements, and applicable Canadian provincial care standards.
To use the Service, you must create an account and provide accurate, complete, and current information. You agree to keep your registration details up to date.
Your acceptance of these Terms at account registration applies to all Organisations you create or manage within the Service, regardless of:
By creating an additional Organisation, you confirm that:
We may introduce jurisdiction-specific or sector-specific terms (as supplementary addenda) in the future. If we do, we will notify you in accordance with Section 20 (Changes to Terms). Your continued use of the Service with that Organisation constitutes acceptance of any such supplementary terms.
For the avoidance of doubt, creating a new Organisation does not require separate Terms acceptance. Your initial acceptance at signup (and acceptance of any subsequent updates) governs all Organisations on your account.
You are responsible for:
You cannot transfer your account, registration, or access rights to another person without our written consent.
We reserve the right to suspend or terminate accounts that violate these Terms or pose a security risk.
You are responsible for:
The Service is offered on a subscription basis with pricing that varies by sector:
Current fees, plan inclusions, and limits are as displayed on our pricing page at the time of subscription:
Payment is processed via Stripe. We accept credit/debit cards (Visa, Mastercard, Amex). Direct debit options may be available depending on your Organisation's country (BECS for Australia, PAD/ACSS for Canada, BECS NZ for New Zealand, BACS for United Kingdom) as supported by Stripe at the time of subscription.
We may change our fees from time to time. We will provide at least 30 days' written notice of any price change. Price changes take effect at the start of the next billing period following the notice period. For annual customers, price changes apply upon renewal of the annual subscription and do not affect prepaid annual terms.
If you do not agree with a price change, you may cancel your subscription before the new price takes effect.
If payment fails, we will notify you and attempt to collect payment again. If payment remains outstanding after 14 days, we may suspend access to the Service until all overdue amounts are paid.
All subscriptions (monthly and annual) automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the applicable fee at the start of each new billing period.
We will send a renewal reminder email at least 7 days before your next billing date. You may turn off auto-renewal (cancel) at any time from within the Service — this takes effect at the end of your current billing period.
If you turn off auto-renewal and later wish to re-activate, you may do so before your current period ends. Your subscription will then continue uninterrupted.
For Ontario customers: the Ontario Consumer Protection Act, 2002 provides certain rights in connection with internet agreements, including rights to receive clear disclosure of renewal terms and cancellation rights. We comply with those requirements. You may cancel at any time in accordance with the Act. See Section 22B for additional information for Canadian users.
Once a billing period has commenced (i.e. payment has been charged upon renewal), that payment is non-refundable. To avoid being charged for the next period, you must cancel before your renewal date.
If you cancel an annual subscription mid-term, no pro-rata refund is provided — you retain access for the remainder of the paid annual period.
This does not affect your rights under applicable consumer protection law, including the Australian Consumer Law, applicable Canadian provincial consumer protection legislation (including the Ontario Consumer Protection Act, 2002), the New Zealand Consumer Guarantees Act 1993, or the UK Consumer Rights Act 2015, as applicable to your Organisation's country.
Tax invoices are automatically generated after each successful payment and available for download within the Service. Invoices reflect the applicable tax for your Organisation's country:
We offer a free trial (currently 90 days for early access customers) with no credit card required. During the trial:
Trial duration and limits may vary and are displayed at the time of signup.
At the end of the trial, your account will require a paid subscription to continue with write access. We will not charge you without your explicit consent. If you do not subscribe, your account enters read-only mode for 7 days, after which it is suspended (see Section 8.5 for data retention after suspension).
This section applies to all worker-limit-based subscription plans, including those for Australian NDIS providers, Canadian disability support providers, New Zealand disability providers, and UK care providers.
Each subscription tier includes a specified number of active workers. If your Organisation reaches its worker limit:
Worker count is defined as the total number of active (non-archived) support worker records in your Organisation. Workers archived mid-billing-cycle are excluded from the count immediately upon archival. Deleted or inactive workers do not count toward the limit.
Aged Care and Long-Term Care subscriptions include a specified number of beds (currently 30). If your facility's total bed count exceeds the included limit, overage is charged per additional bed per month at the rate displayed on the pricing page at the time of subscription. Workers are unlimited on all Aged Care and LTC plans.
Bed count is defined as the sum of all bed capacity across all rooms in your facility. Rooms with status "Closed" still count toward bed total unless removed.
You retain all ownership rights to the data you enter into the Service ("Your Data"). We do not claim ownership of Your Data.
You grant us a limited licence to store, process, transmit, secure, and display Your Data solely for the purpose of providing, maintaining, securing, and supporting the Service, and as otherwise described in our Privacy Policy. This licence continues only for as long as reasonably necessary to provide the Service and comply with legal obligations.
Your Data is stored in the AWS Sydney region (ap-southeast-2, Australia) for all Organisations, regardless of country. See our Privacy Policy for full details on data storage, applicable transfer safeguards for non-Australian organisations, and any planned regional expansion.
Limited operational data (email delivery metadata, payment processing) may be processed by trusted service providers outside Australia where necessary to provide the Service. See our Privacy Policy Section 11 for details.
You may export Your Data at any time while your subscription is active. We provide export in standard formats (CSV, PDF) for key data types. We do not guarantee that exported data will preserve all platform functionality, relationships, formatting, or metadata.
Upon cancellation, Your Data remains accessible in read-only mode for 30 days (you can login, view records, and export your data). We strongly recommend exporting all data during this period.
Following suspension, access to the Service is no longer available unless otherwise agreed by us in writing. We may retain archived data for up to 7 years (or longer where required by applicable law) where reasonably necessary to support legal, regulatory, audit, or record-keeping obligations. Retention periods may vary depending on legal, regulatory, and operational requirements in your jurisdiction.
We may permanently delete data at our discretion after the applicable retention period, or earlier upon your request (subject to confirmation that no outstanding legal or regulatory obligations remain). The Organisation remains responsible for maintaining its own copies of records required under applicable legislation.
If you access confidential information about another user, a participant, a worker, a client, or any other person through the Service, you agree to:
This obligation survives termination of your account.
You agree not to:
The Service is a software tool, not a substitute for professional legal, financial, clinical, or industrial relations advice.
While we endeavour to provide accurate reference data (including SCHADS Award rates, NDIS Price Guide rates, Care and Support Workers Pay Equity Settlement rates, National Living Wage rates, and public holiday calendars), we do not guarantee the accuracy, completeness, or currency of this information. Specifically:
You acknowledge that you are solely responsible for ensuring compliance with all applicable laws, awards, and regulations in your jurisdiction.
KareShift is not an NDIS registered provider and does not lodge claims or interact with the NDIS portal on your behalf. The Organisation remains solely responsible for maintaining records required by law, regardless of any retention period offered through the Service.
We are not responsible for changes to funding arrangements, award rates, or regulatory obligations in any jurisdiction.
To the maximum extent permitted by law:
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under the Australian Consumer Law, applicable Canadian provincial consumer protection legislation (including the Ontario Consumer Protection Act, 2002), the New Zealand Consumer Guarantees Act 1993, the UK Consumer Rights Act 2015, or liability for fraud or wilful misconduct.
Where permitted by law, our liability for breach of a non-excludable guarantee is limited, at our option, to resupplying the Service or paying the cost of resupplying the Service.
You agree to defend, indemnify, and hold harmless KareShift, its officers, directors, employees, contractors, agents, and affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:
We aim to maintain high availability of the Service but do not guarantee any minimum uptime or service availability unless separately agreed in writing. We are not responsible if you are unable to access the Service due to:
Force Majeure: Neither party is liable for any failure or delay in performing their obligations where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to: natural disasters, pandemic or epidemic, acts of war or terrorism, government orders or restrictions, internet backbone failures, AWS regional outages, power grid failures, or labour disputes. We are not responsible for outages, interruptions, errors, or failures caused by third-party infrastructure providers. If a force majeure event prevents performance for more than 60 consecutive days, either party may terminate these Terms on written notice.
We reserve the right to monitor use of the Service for the purpose of:
Monitoring may include system logs, account activity, audit trails, and usage events. Where monitoring information includes personal information, it will be handled in accordance with our Privacy Policy.
The Service may allow you to connect to or use third-party services (e.g., Stripe for payments, email delivery services). Third-party services are provided by their respective providers and are subject to their own terms and conditions.
We are not responsible for the availability, security, performance, or data handling of third-party services. Where you enable an integration, you are responsible for ensuring that you are authorised to transfer relevant data to that third-party service.
You may cancel your subscription at any time from within the Service. Cancellation turns off auto-renewal and takes effect at the end of your current billing period. You retain full access to the Service until that date. No further charges will apply for subsequent periods.
You may reactivate your subscription at any time before the current billing period ends. If reactivated, auto-renewal resumes and your subscription continues uninterrupted.
Once a billing period has been charged, that payment is non-refundable. To avoid being charged for the next period, cancel before your renewal date.
The Organisation remains responsible for all fees incurred during the current billing period. Any outstanding usage-based or overage charges will be due immediately upon cancellation.
We may immediately suspend access to all or part of the Service without notice where reasonably necessary to:
Where reasonably practicable, we will provide notice before or promptly after suspension and an opportunity to resolve the issue. This is subject to your rights under applicable consumer protection law (see Section 21 for AU users, Section 22 for UK users, Section 22A for NZ users, and Section 22B for Canadian users).
We may terminate your account if you:
Upon termination, your write access to the Service will cease. Your Data will remain accessible in read-only mode for 30 days, after which your account is suspended. Data is retained for the legally required period (see Section 8.5). Sections 8, 9, 11, 12, 13, and 20 survive termination.
The Service, including its design, code, features, documentation, trademarks, and logos, is owned by Aventaryk Pty Ltd (ABN 86 628 196 921) or its licensors and protected by intellectual property laws. KareShift is a product and brand of Aventaryk Pty Ltd. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.
You must not use our intellectual property without our prior written permission.
Our Privacy Policy is available at kareshift.com/privacy and may be updated from time to time. The Privacy Policy forms part of these Terms.
We act as a service provider and processor of personal information on behalf of the Organisation. The Organisation remains responsible for determining the lawful basis for collection and use of personal information entered into the Service.
We implement reasonable administrative, technical, and organisational safeguards designed to protect data against unauthorised access, disclosure, alteration, or destruction. While we take reasonable measures to protect data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a security incident affecting personal information under our control, we will take reasonable steps to investigate and, where required by law, notify affected parties. Details of our security practices are described in our Privacy Policy.
By using the Service, you confirm that you have read and agreed to the Privacy Policy. You are responsible for ensuring that your collection and use of personal information through the Service complies with all applicable privacy laws in your jurisdiction (including the Australian Privacy Act 1988, Canadian PIPEDA and applicable provincial legislation, New Zealand Privacy Act 2020, and UK GDPR as applicable).
We may update these Terms from time to time. If we make material changes, we will provide at least 30 days' written notice via email or in-app notification before they take effect.
Continued use of the Service after the effective date of changes constitutes acceptance of the updated Terms.
If you do not agree with changes to these Terms, you must stop using the Service and may cancel your subscription before the changes take effect.
In some cases, non-excludable warranties, guarantees, or rights may apply under the Australian Consumer Law or other applicable consumer protection legislation.
Nothing in these Terms excludes, restricts, or modifies any right, guarantee, or remedy that cannot lawfully be excluded, restricted, or modified.
Except for non-excludable rights, we are bound only by the express promises made in these Terms.
If your Organisation is based in the United Kingdom, the following additional terms apply:
Nothing in these Terms limits or excludes your rights under the Consumer Rights Act 2015. The Service is provided with reasonable care and skill. If the Service does not conform to these Terms, you may be entitled to a remedy under the Act, including (where applicable) a price reduction or the right to terminate the contract.
If you are a consumer (not acting for purposes relating to your trade, business, craft, or profession), you have the right to cancel your subscription within 14 days of purchase without giving any reason, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
To exercise this right, contact us at hello@kareshift.com within 14 days of your initial subscription payment.
By proceeding with signup and accessing the Service, you expressly request that supply commence immediately. In accordance with Regulation 37 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if the service has been fully performed or substantially commenced during the 14-day cooling-off period, you may be charged a proportionate amount for the service provided up to the point of cancellation.
The required pre-contract information under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (including service description, total price, and cancellation rights) is provided to you during the signup process.
This 14-day right to cancel does not apply to renewals — for ongoing subscriptions, you may cancel at any time and cancellation takes effect at the end of your current billing period (see Section 5).
For UK-based users, disputes arising from or in connection with these Terms shall be subject to the non-exclusive jurisdiction of the courts of England and Wales. This does not affect your statutory rights to bring proceedings in other courts if permitted by law.
Your personal data is processed in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. See our Privacy Policy for full details on data handling, international data transfer safeguards (UK IDTA/SCCs), and your data subject rights.
If your Organisation is based in New Zealand, the following additional terms apply:
Nothing in these Terms limits or excludes your rights under the Consumer Guarantees Act 1993 (NZ) where you are a consumer. The Service is supplied with reasonable care and skill. If the Service fails to comply with a consumer guarantee, you may be entitled to a remedy under the Act.
Where your Organisation is acquiring the Service in trade (i.e., for the purposes of a business, trade, or profession), the parties may contract out of the Consumer Guarantees Act 1993 to the extent permitted by section 43 CGA. The limitations and exclusions in these Terms apply to the maximum extent permitted by applicable law.
These Terms comply with the Fair Trading Act 1986 (NZ). We will not engage in misleading or deceptive conduct in connection with the Service.
If your Organisation operates in New Zealand, you acknowledge that you are responsible for complying with the New Zealand Privacy Act 2020 in respect of personal information collected and held through the Service. We will handle personal information of New Zealand-based users in accordance with our Privacy Policy, which addresses New Zealand privacy obligations.
These Terms are governed by the laws of New South Wales, Australia. This does not limit your rights under mandatory New Zealand consumer protection laws or your Organisation's obligations under applicable New Zealand legislation.
For NZ-based Organisations, disputes may also be brought in the appropriate courts of New Zealand (non-exclusive jurisdiction), in addition to the courts of NSW. This does not limit your access to the New Zealand Disputes Tribunal for eligible claims.
If your Organisation is based in Canada, the following additional terms apply:
Nothing in these Terms limits or excludes rights you may have under applicable Canadian federal or provincial consumer protection legislation. In Ontario, the Consumer Protection Act, 2002 provides certain remedies where a service is not supplied as agreed, including rights in relation to internet agreements and unfair practices. The limitations and exclusions in these Terms apply to the maximum extent permitted by applicable Canadian law. Other provinces have their own consumer protection legislation which may apply to your use of the Service.
The Service is currently available in English-speaking provinces only (Ontario, British Columbia, Alberta, Manitoba, Saskatchewan, Nova Scotia, New Brunswick, Newfoundland & Labrador, Prince Edward Island). Quebec is not a supported jurisdiction at this time — French-language obligations under the Charter of the French Language (Bill 101) are not yet implemented. If your Organisation is based in Quebec, you may not use the Service until it becomes available in that province.
KareShift is not affiliated with, endorsed by, or acting as an agent of the Ontario Ministry of Children, Community and Social Services (MCCSS), the Ontario Ministry of Long-Term Care (MLTC), Canada Health Infoway, the Ontario Passport Program, or any provincial or federal health authority in Canada. The Service does not lodge funding claims, interact with provincial funding portals, or submit data to any Canadian government system on your behalf. You remain solely responsible for compliance with all applicable provincial and federal regulations governing care delivery and record-keeping in your jurisdiction.
Your use of the Service for the collection and processing of personal information (including personal health information) is subject to Canada's federal Personal Information Protection and Electronic Documents Act (PIPEDA) and, for Ontario organisations handling personal health information, the Personal Health Information Protection Act (PHIPA). The Organisation is the "custodian" or responsible "organisation" for compliance with those Acts. We act as your service provider and handle personal information only as directed by you and as described in our Privacy Policy. Canadian organisations handling personal health information under PHIPA may contact privacy@kareshift.com to discuss PHIPA-specific custodian obligations.
These Terms are governed by the laws of New South Wales, Australia. This does not limit your Organisation's obligations under applicable Canadian federal or provincial legislation (including PIPEDA, PHIPA, provincial employment standards legislation, and applicable occupational health and safety laws). Canadian organisations may bring disputes in the courts of their province in addition to the courts of NSW (non-exclusive jurisdiction), provided that mandatory Canadian consumer protections apply where required by law.
These Terms are governed by the laws of New South Wales, Australia. This choice of governing law applies regardless of the country or jurisdiction in which your Organisation operates.
Where you operate an Organisation in New Zealand, Canada, the United Kingdom, or another jurisdiction, you acknowledge that this governing law clause does not exempt you from compliance with local laws applicable to your Organisation's operations in that jurisdiction. Nothing in these Terms limits the application of mandatory consumer protections or regulatory obligations in your local jurisdiction.
Dispute Resolution: Before commencing legal proceedings, both parties agree to attempt to resolve any dispute arising from or in connection with these Terms through good faith negotiation for a period of 14 days from written notice of the dispute. If the dispute is not resolved within 14 days, either party may commence legal proceedings.
You submit to the exclusive jurisdiction of the courts of New South Wales and courts entitled to hear appeals from those courts. This exclusive jurisdiction clause is subject to Section 22A.4 for New Zealand-based Organisations, Section 22.3 for United Kingdom-based Organisations, and Section 22B.5 for Canadian Organisations, which preserve non-exclusive jurisdiction rights in those countries.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
A party's failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by the relevant party.
Any notice you send us must be sent by email to hello@kareshift.com.
Any notice we send to you will be emailed to the email address associated with your Organisation's account, or delivered through in-app notification.
If you provide us with feedback, suggestions, feature requests, or recommendations, you assign to us all rights, title, and interest in any such feedback to the extent such rights arise. We may use that feedback without restriction or obligation to compensate you, provided that we do not use your confidential information or personal information except in accordance with these Terms and our Privacy Policy.
These Terms, together with our Privacy Policy, any subscription or order form, and any jurisdiction-specific addenda or supplementary terms notified to you in accordance with Section 20, constitute the entire agreement between you and KareShift regarding your use of the Service. They supersede all prior agreements, understandings, or representations.
We may assign or transfer these Terms (in whole or in part) in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of our assets. You may not assign or transfer these Terms or your rights under them without our prior written consent.
If you have questions about these Terms, contact us at:
Aventaryk Pty Ltd
ABN: 86 628 196 921
NSW, Australia
Email: hello@kareshift.com
Privacy enquiries: privacy@kareshift.com
Website: kareshift.com