Last updated: 6 June 2026
These Terms of Service ("Terms") govern your use of the KareShift platform and related services ("the Service") provided by Aventaryk Pty Ltd (ABN 86 628 196 921) ("we", "us", "our").
The Service is provided to the organisation, business, or account owner that subscribes to KareShift ("the Organisation", "you", "your"), and to individual users granted access by the Organisation ("Users").
By registering for, accessing, or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an Organisation, you represent and warrant that you have authority to bind that Organisation to these Terms.
If you do not agree to these Terms, you must not access or use the Service.
Nothing in these Terms constitutes a partnership, joint venture, employment, or agency relationship between you and KareShift, or between you and any other user.
KareShift is a cloud-based software platform that provides rostering, timesheet management, worker compliance tracking, shift notes, leave management, funding tracking, and related tools for care providers. The Service is provided on a subscription basis.
The Service is designed as a tool to assist with operational management. It is not a substitute for professional legal, financial, clinical, or industrial relations advice.
We may modify, add, remove, or discontinue features from time to time provided that such changes do not materially reduce the core functionality of the Service for paying customers. Certain features may be designated as beta, preview, or early access features and may be modified, suspended, or removed at any time without liability.
Alerts, reminders, notifications, compliance warnings, and expiry notices provided by the Service are a convenience only and should not be relied upon as the sole means of compliance monitoring. You remain responsible for independently verifying all compliance deadlines, worker credentials, and regulatory obligations.
To use the Service, you must create an account and provide accurate, complete, and current information. You agree to keep your registration details up to date.
You are responsible for:
You cannot transfer your account, registration, or access rights to another person without our written consent.
We reserve the right to suspend or terminate accounts that violate these Terms or pose a security risk.
You are responsible for:
The Service is offered on a flat monthly or annual subscription. Pricing is per Organisation, not per user. Current fees, plan inclusions, and worker limits are as displayed on our pricing page at the time of subscription.
Payment is processed via Stripe. We accept credit/debit cards (Visa, Mastercard, Amex) and BECS Direct Debit for Australian bank accounts.
We may change our fees from time to time. We will provide at least 30 days' written notice of any price change. Price changes take effect at the start of the next billing period following the notice period. For annual customers, price changes apply upon renewal of the annual subscription and do not affect prepaid annual terms.
If you do not agree with a price change, you may cancel your subscription before the new price takes effect.
If payment fails, we will notify you and attempt to collect payment again. If payment remains outstanding after 14 days, we may suspend access to the Service until all overdue amounts are paid.
All subscriptions (monthly and annual) automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the applicable fee at the start of each new billing period.
We will send a renewal reminder email at least 7 days before your next billing date. You may turn off auto-renewal (cancel) at any time from within the Service — this takes effect at the end of your current billing period.
If you turn off auto-renewal and later wish to re-activate, you may do so before your current period ends. Your subscription will then continue uninterrupted.
Once a billing period has commenced (i.e. payment has been charged upon renewal), that payment is non-refundable. To avoid being charged for the next period, you must cancel before your renewal date.
If you cancel an annual subscription mid-term, no pro-rata refund is provided — you retain access for the remainder of the paid annual period.
This does not affect your rights under Australian Consumer Law. If the Service has a major failure as defined under the Australian Consumer Law, you may be entitled to a refund or compensation.
Tax invoices (with GST) are automatically generated after each successful payment and available for download within the Service.
We offer a free trial (currently 90 days for early access customers) with no credit card required. During the trial, the Service is limited to 5 active workers. Trial duration may vary and is displayed at the time of signup.
At the end of the trial, your account will require a paid subscription to continue with write access. We will not charge you without your explicit consent. If you do not subscribe, your account enters read-only mode for 7 days, after which it is suspended (see Section 8.5 for data retention after suspension).
Each subscription tier includes a specified number of active workers. If your Organisation reaches its worker limit:
Worker count is defined as the total number of active (non-archived) support worker records in your Organisation. Workers archived mid-billing-cycle are excluded from the count immediately upon archival. Deleted or inactive workers do not count toward the limit.
You retain all ownership rights to the data you enter into the Service ("Your Data"). We do not claim ownership of Your Data.
You grant us a limited licence to store, process, transmit, secure, and display Your Data solely for the purpose of providing, maintaining, securing, and improving the Service. This licence continues only for as long as reasonably necessary to provide the Service and comply with legal obligations.
Your Data is stored in the region assigned to your Organisation as described in our Privacy Policy. Australian customers are hosted in the AWS Sydney region (ap-southeast-2). Care-related operational data remains within the designated region assigned to the Organisation.
Limited operational data (email delivery metadata, payment processing) may be processed by trusted service providers outside your region where necessary to provide the Service. See our Privacy Policy Section 11 for details.
You may export Your Data at any time while your subscription is active. We provide export in standard formats (CSV, PDF) for key data types. We do not guarantee that exported data will preserve all platform functionality, relationships, formatting, or metadata.
Upon cancellation, Your Data remains accessible in read-only mode for 30 days (you can login, view records, and export your data). We strongly recommend exporting all data during this period.
Following suspension, access to the Service is no longer available unless otherwise agreed by us in writing. We may retain archived data for up to 7 years where reasonably necessary to support legal, regulatory, audit, or record-keeping obligations. Retention periods may vary depending on legal, regulatory, and operational requirements.
We may permanently delete data at our discretion after the applicable retention period, or earlier upon your request (subject to confirmation that no outstanding legal or regulatory obligations remain). The Organisation remains responsible for maintaining its own copies of records required under applicable legislation.
If you access confidential information about another user, a participant, a worker, a client, or any other person through the Service, you agree to:
This obligation survives termination of your account.
You agree not to:
The Service is a software tool, not a substitute for professional legal, financial, clinical, or industrial relations advice.
While we endeavour to provide accurate reference data (including SCHADS Award rates, NDIS Price Guide rates, and public holiday calendars), we do not guarantee the accuracy, completeness, or currency of this information. Specifically:
You acknowledge that you are solely responsible for ensuring compliance with all applicable laws, awards, and regulations in your jurisdiction.
KareShift is not an NDIS registered provider. We do not lodge claims, submit payment requests, or interact with the NDIS portal on your behalf. We do not verify your registration status, worker credentials, or funding entitlements. You remain solely responsible for your NDIS provider obligations, including but not limited to correct billing, participant safeguarding, incident reporting, and compliance with the NDIS Practice Standards.
We are not responsible for changes to NDIS requirements, SCHADS Award provisions, funding arrangements, pricing arrangements, or regulatory obligations. The Organisation remains solely responsible for maintaining records required by law, regardless of any retention period offered through the Service.
To the maximum extent permitted by law:
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law, or liability for fraud or wilful misconduct.
Where permitted by law, our liability for breach of a non-excludable guarantee is limited, at our option, to resupplying the Service or paying the cost of resupplying the Service.
You agree to defend, indemnify, and hold harmless KareShift, its officers, directors, employees, contractors, agents, and affiliates from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:
We aim to maintain high availability of the Service but do not guarantee any minimum uptime or service availability unless separately agreed in writing. We are not responsible if you are unable to access the Service due to:
Force Majeure: Neither party is liable for any failure or delay in performing their obligations where such failure or delay results from circumstances beyond the reasonable control of that party, including but not limited to: natural disasters, pandemic or epidemic, acts of war or terrorism, government orders or restrictions, internet backbone failures, AWS regional outages, power grid failures, or labour disputes. We are not responsible for outages, interruptions, errors, or failures caused by third-party infrastructure providers. If a force majeure event prevents performance for more than 60 consecutive days, either party may terminate these Terms on written notice.
We reserve the right to monitor use of the Service for the purpose of:
Monitoring may include system logs, account activity, audit trails, and usage events. Where monitoring information includes personal information, it will be handled in accordance with our Privacy Policy.
The Service may allow you to connect to or use third-party services (e.g., Stripe for payments, email delivery services). Third-party services are provided by their respective providers and are subject to their own terms and conditions.
We are not responsible for the availability, security, performance, or data handling of third-party services. Where you enable an integration, you are responsible for ensuring that you are authorised to transfer relevant data to that third-party service.
You may cancel your subscription at any time from within the Service. Cancellation turns off auto-renewal and takes effect at the end of your current billing period. You retain full access to the Service until that date. No further charges will apply for subsequent periods.
You may reactivate your subscription at any time before the current billing period ends. If reactivated, auto-renewal resumes and your subscription continues uninterrupted.
Once a billing period has been charged, that payment is non-refundable. To avoid being charged for the next period, cancel before your renewal date.
The Organisation remains responsible for all fees incurred during the current billing period. Any outstanding usage-based or overage charges will be due immediately upon cancellation.
We may immediately suspend access to all or part of the Service without notice where reasonably necessary to:
Where reasonably practicable, we will provide notice before or promptly after suspension and an opportunity to resolve the issue.
We may terminate your account if you:
Upon termination, your write access to the Service will cease. Your Data will remain accessible in read-only mode for 30 days, after which your account is suspended. Data is retained for the legally required period (see Section 8.5). Sections 8, 9, 11, 12, 13, and 20 survive termination.
The Service, including its design, code, features, documentation, trademarks, and logos, is owned by KareShift and protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.
You must not use KareShift's intellectual property without our prior written permission.
Our Privacy Policy is available at kareshift.com/privacy.html and may be updated from time to time. The Privacy Policy forms part of these Terms.
We act as a service provider and processor of personal information on behalf of the Organisation. The Organisation remains responsible for determining the lawful basis for collection and use of personal information entered into the Service.
We implement reasonable administrative, technical, and organisational safeguards designed to protect data against unauthorised access, disclosure, alteration, or destruction. While we take reasonable measures to protect data, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security. If we become aware of a security incident affecting personal information under our control, we will take reasonable steps to investigate and, where required by law, notify affected parties. Details of our security practices are described in our Privacy Policy.
By using the Service, you confirm that you have read and agreed to the Privacy Policy. You are responsible for ensuring that your collection and use of personal information through the Service complies with the Australian Privacy Act 1988 and any other applicable privacy laws.
We may update these Terms from time to time. If we make material changes, we will provide at least 30 days' written notice via email or in-app notification before they take effect.
Continued use of the Service after the effective date of changes constitutes acceptance of the updated Terms.
If you do not agree with changes to these Terms, you must stop using the Service and may cancel your subscription before the changes take effect.
In some cases, non-excludable warranties, guarantees, or rights may apply under the Australian Consumer Law or other applicable consumer protection legislation.
Nothing in these Terms excludes, restricts, or modifies any right, guarantee, or remedy that cannot lawfully be excluded, restricted, or modified.
Except for non-excludable rights, we are bound only by the express promises made in these Terms.
These Terms are governed by the laws of New South Wales, Australia.
Dispute Resolution: Before commencing legal proceedings, both parties agree to attempt to resolve any dispute arising from or in connection with these Terms through good faith negotiation for a period of 14 days from written notice of the dispute. If the dispute is not resolved within 14 days, either party may commence legal proceedings.
You submit to the exclusive jurisdiction of the courts of New South Wales and courts entitled to hear appeals from those courts.
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it valid and enforceable.
A party's failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision. Any waiver must be in writing and signed by the relevant party.
Any notice you send us must be sent by email to hello@kareshift.com.
Any notice we send to you will be emailed to the email address associated with your Organisation's account, or delivered through in-app notification.
If you provide us with feedback, suggestions, feature requests, or recommendations, you assign to us all rights, title, and interest in any such feedback to the extent such rights arise. We may use that feedback without restriction or obligation to compensate you, provided that we do not use your confidential information or personal information except in accordance with these Terms and our Privacy Policy.
These Terms, together with our Privacy Policy and any subscription or order form, constitute the entire agreement between you and KareShift regarding your use of the Service. They supersede all prior agreements, understandings, or representations.
We may assign or transfer these Terms (in whole or in part) in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of our assets. You may not assign or transfer these Terms or your rights under them without our prior written consent.
If you have questions about these Terms, contact us at:
Aventaryk Pty Ltd
ABN: 86 628 196 921
NSW, Australia
Email: hello@kareshift.com
Privacy enquiries: privacy@kareshift.com
Website: kareshift.com